Refund policy

Return & Exchange Policy

At Pure B, your satisfaction means everything to us. If there is an issue with your order, we’re here to help.

Returns

Due to the nature of our body care products, we do not accept returns on opened or used items.

Exchanges

We gladly replace products that arrive damaged, defective, or if you received the wrong item. Please contact us within 48 hours of receiving your order and include your order number along with clear photos of the product.

Need Help?

If you have any questions about your order, feel free to contact us. We’ll always do our best to make things right.